How do I return an item?
If you would like to return an item because it isn't exactly what you wanted, we are happy to accept returns for exchange or store credit with approval. Please contact us within 5 days of receipt by phone or email for a return authorization.
There may be a 10% restocking fee applied to your return. You will be informed of any restocking fee when you receive your return approval.
We cannot reimburse shipping charges on most returned items. We hold our shipping costs to a minimum amount to cover the cost of processing, packing and shipping orders, so once an order is shipped the Shipping & Handling fee has been absorbed.
Once your return is authorized, please pack your item in a padded envelope or box with the same care with which it was shipped to you. Only items in perfect resalable condition will be accepted for return. Items not received in resalable condition will be returned to you with no credit given.
WE CANNOT ACCEPT RETURNS ON OPENED ORACLE/TAROT DECKS OR SET. Once a deck has been opened, the cards are considered "used". Since Isis does not offer used decks, we cannot accept unwanted decks. For this reason, please exercise extra care in choosing your oracle or tarot deck. If the deck or set is unopened we may be able to accept the return, so please feel free to call or email and ask us.
For your return authorization, please call 1-800-808-0867 or email us at: firstname.lastname@example.org